ايمن الجمالي
Administrative Support

ايمن الجمالي

Sana'a, Hayi AlShabab Walriyada
Customer Care Manager
3-5 YearsBachelors DegreeComputer skillsCommunication

About Summary

لدي معرفة واسعة بتوحيد وتسجيل الملاحظات والشكاوى من جميع الآليات في منطقة التدخل في قاعدة بيانات واحدة. وهي تشمل أيضًا كونها موثوقة ، والمشاركة في إنتاج تقرير تحليل موجز منتظم للتعليقات والشكاوى الواردة والتأكد من إرسال التوصيات إلى الفرق التشغيلية لتغذية مراجعات الممارسة.

General Info

Gender
Male
Age
31 years
Marital Status
Married
Nationality
Yemen
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationLeadershipTeamworkInterpersonalFast LearnerAdaptabilitySelf-managementProblem-solvingMulti-taskingWillingness to learnTelephone conversationsFinding & Attracting ClientsConducting presentationsTraining & DevelopmentCreativeDocuments AuditEmail usage knowledgeWorking with DatabasesStaff MotivationMS PowerpointMS ExcelMS Word
Languages
Arabic , English
Driving License
Yes
has a vehicle
No
License Category
Private Passenger Vehicle
Education Level
Bachelors Degree
CV
CV
View CV
Work Experience

2018 Nov - 2023 Feb

Accountability /MIS (CARM) (CFM) Assistant

Mercy Corps organization

Main Responsibilities: ▪ Receiving and answering CARM feedback through hotline (Calls, WhatsApp, SMS) and document them in the CARM database on daily basis. ▪ Classify, translate, log and file in CARM database and report suggestions and complaints received via CARM channels from beneficiaries. ▪ Va

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